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Store Policy

TERMS AND CONDITIONS OF SALE

The Customer agrees to be bound by this Sale Agreement and accepts its terms and conditions. For more detail, please review our terms of service in our Terms of Service page.

This Sale Agreement is a legal contract between the Customer and website of Duplicator Depot (the “Site”). Throughout the Site, the terms “we”, “us” and “our” refer to Duplicator Depot. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.

In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.

ORDERS

Orders are not binding upon DuplicatorDepot until accepted and confirmed by DuplicatorDepot. Once an order has been placed and accepted by DuplicatorDepot, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only on the following condition:

- Penalty of $15.00 or 4% of the total invoice amount, whichever greater

- We cancel the order due to inability to ship the goods greater

PAYMENT

We accept payment cards in the form of Visa, Master Card, American Express, Discover, and Diner's Club. We do not accept online COD, cashier’s checks, money orders, or credit cards issued by any financial institutions outside the United States. Wire transfer payments are accepted but shipment of good will be made after clearance of wire transfer payment. For all other payment methods or inquiries, please contact us by phone or e-mail.

TAXES

The Customer is responsible for sales and all other taxes associated with the order.

SHIPPING

If the shipping address is different from the billing address of the credit card, we may request additional supporting document for secure transaction. Any promotional free ground shipping by the Site is only valid for the 48 contiguous states within the continental United States.

All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information.

All shipments are insured and guaranteed against loss, theft, and damage. We will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by acts of God, riots, natural disasters, fires, strikes, governmental action, or any other cause beyond our control.

Address corrections made while in transit will be an additional expense to the credit card holder as we incur charges from the shipping carrier for the service.

Refused or undeliverable shipments will be subject to a 15% or $25.00, whichever greater, restocking fee, in addition to the applicable shipping expenses, insurance fees, and any losses incurred by us.

Extra shipping charges may be applied to orders that are considered oversize products.

For the Customer's protection, we normally ship to the verified billing address of the Customer's payment card only.

RETURN/REFUND

No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back at the customer's own expense. An RMA number is valid for 14 days from the issued date. The product must be sent in ALL the original packaging, including the box(es) with the original UPC codes, manuals and other accessories, and documentation provided by the manufacturer.

All returns for refunds/exchanges must be made within 14 business days from the invoice date.

DEFECTIVE returns can be returned directly to us within 14 business days from the invoice date, at our discretion, for credit, replacement, exchange or repair. All NON-DEFECTIVE returns are subject to a 30% penalty. Any returns, defective or non-defective returns, received not in "like new condition," i.e. missing original box, packaging material, accessories or etc., are subject to a 30% restocking fee. After 14 business days, the manufacturer’s warranty applies.

All sales of blank media, including, but not limited to, CD, DVD, LS, and BD, are final.

The customer pays for the shipping for all returns to us. We recommend the return shipment to be fully insured in case it is lost or damaged. We recommend the customer to use a carrier that can provide proof of delivery for the protection of the customer. We are not responsible for any damages to the product during shipment. We ship back returns to the customer via UPS Ground in the continental USA. The customer must pay for shipping both ways for Hawaii, Alaska, and international packages.

If the merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If the damaged package is accepted, make sure it is noted on the carrier's delivery record in order for us to file a claim when necessary. Save the merchandise AND the original box and packing it arrived in; notify us immediately to arrange for a carrier inspection. If we are not notified of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Expected turn-around time for all exchanges is 30 days. Although we will strive to process claims within 4 to 5 business days, shortage of inventory, overload, or other circumstances may delay the process.

RMA number must be visible on ALL return shipments otherwise it may be refused and returned back to the customer. A copy of the invoice must be included in the returning package.

Shipping charges are non-refundable.

For credits or refunds on returns, the latest prices less shipping/handling charges will apply.

Physical damage will void the warranty.

We reserve the right to exchange returns with the equivalent product for all replacements in the event of shortage of supplies of the same products.

TECHNICAL SUPPORT

Our Technical Support will do its best to answer all pre-sales and post-sales questions.

Due to the variety of products, brands, manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our staffs will work in all cases. We recommend you to find assistance from the manufacturer's technical support.

GOVERNING LAW

This Agreement and any sales hereunder shall be governed by the laws of the state of California, without regard to conflicts of laws rules. The customer consents to the jurisdiction of the federal or state courts located in Los Angeles County, California for purposes of any suit, action or proceeding arising out of this Sale Agreement.

TITLE

Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser. Loss and damage that occurs during shipping by a carrier selected by us is our responsibility. Loss or damage that occurs during shipping by a carrier selected by customer is customer's responsibility.

GENERAL LEGAL DISCLAIMER

We hereby expressly disclaims all warranties either expressed, or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. This disclaimer by the Site in no way affects the terms of the manufacturer's warranty, if any.